TRAINING & COACHING
Coaching & Change Management
By combining the following scientifically validated and reliable assessment instruments we are able to create an all-round assessment profile of participants’ skills, personal characteristics, and development needs.
NEETHLING BRAIN INSTRUMENT
The NBI™ is a measure of thinking preferences—left brain vs. right brain as well as cognitive vs. affective dimensions. The unique combination of thinking preferences has important implications for how people lead, communicate, relate to others, and work in teams, the career choices they make, and many other applications. Therefore NBI™ profiles can be used for leadership development, communication diversity and team effectiveness purposes.
MYERS-BRIGGS TYPE INDICATOR
The MBTI® is the most widely used personality assessment of its kind that measures how people perceive their environment and how they make decisions. It is based on well-researched and validated personality theory with proven applications in a variety of fields, including organizational development, management consulting, personal coaching for executives and managers, leadership development and team building.
INTERCULTURAL DEVELOPMENT INDICATOR
The Intercultural Development Inventory® (IDI®) is a statistically reliable, cross-culturally valid measure of intercultural competence, which can be used for a wide variety of purposes in today’s increasingly diverse domestic and global work and marketplace, including managing a diverse workforce, individual assessment in coaching, counseling situations, group analysis in teambuilding efforts, organizational-wide needs assessment for training design.
EMOTIONAL QUOTIENT INVENTORY
EQ-I 2.0 and the EQ360 are the most respected, scientifically validated suites of emotional intelligence tools in their field. The EQ-I 2.0 is a 133 question self-assessment that explores the frequency of and role that sixteen different elements of emotional well-being play in your life. The EQ360 presents the same 133 questions in an assessment that enables people to get insight on themselves from other people and perspectives such as managers, colleagues or peers. Organizations and individuals can utilize the Emotional Quotient Inventory in a variety of ways including leadership, team, and personal development.
THOMAS-KILMANN CONFLICT MODE INSTRUMENT
The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behavior in conflict situations and by giving an insight into individual conflict handling styles helps to improve team cohesiveness, organizational productivity, and individual conflict management skills. Using this instrument, participants will acquire immediately applicable, practical conflict resolution tools and tactics that will enable them to resolve conflict situations before they escalate and transform conflicts into constructive feedback. Application areas of the TKI include leadership development, negotiation skills, change management, customer service.
INTERCULTURAL CONFLICT STYLE INVENTORY
The ICS (Intercultural Conflict Style Inventory) is a self-scoring, easy to use, cross-culturally valid and statistically reliable instrument, which provides an insight into core problem solving and conflict resolution approaches people rely on when under stress. In addition, participants learn about different conflict styles assessed by the ICS Inventory, strengths and weaknesses of each intercultural conflict style, and how their own conflict style compares to the conflict style of their own and other cultural communities. The ICS can be used for individual, group, and organizational level assessments and improves individual stress management, conflict resolution, communication skills.
In our development programs we facilitate an opportunity for people to step back from the day-to-day business and examine their process – what they are doing, how they are doing it, and why. Our development programs can be built up from the following modules to create customized seminars, which address your organization’s specific needs:
This class is designed to help individuals understand their own style of communication and simultaneously understand other communication styles. A strong focus is placed on tailoring your message to an audience or an individual. The art of active listening is explored as well as understanding the impact of non-verbal communication. Role plays are used to improve your method of communication.
Whether you are a seasoned orator or a novice speaker, you can improve your presentation skills and enhance your credibility through planning, preparation and practice. This training contains essential information on every aspect of public speaking, from the researching and writing of your material to overcoming tension and dealing with questions from the audience. The training is highly interactive and involves feedback from the trainer as well as the other participants. Video analysis is used to help presenters improve their skills.
The EQ-I 2.0® and the EQ360 leadership assessments measure the Emotional Intelligence level of individuals, which includes many attributes like self-awareness, empathy, self-control, being able to communicate effectively, influence and motivation.
Conflicts can be emotional, factual, constructive,destructive, argumentative, open, or suppressed. How individuals/teams resolve conflict can go a long way towards improving or hurting relationships. This class uncovers sources of conflict and a model on how to manage conflicts successfully. Role plays can be adapted to real life conflicts so you can go back to work with the right fundamentals to manage conflict.
TIME & PRIORITY MANAGEMENT
At home and at work, everybody can benefit from finding new ways to use time as efficiently as possible. Setting aside the time to analyze how you work can be an invaluable time saver in itself, helping you to make your day more productive and less stressful. This training shows you how to isolate aspects of your time management that are in need of improvement and how to set long- and short-term goals to prioritize your workload. Learn to save time in meetings and on business trips plus how to avoid interruptions at work.
DIVERSITY & INTERCULTURAL SENSITIVITY
When an organization builds a workforce that represents almost every cultural background and perspective imaginable, it has built what can be a great asset. In order to tap into this opportunity, organizations have to pay attention to monitoring and developing the intercultural competence of their teams. This seminar helps participants to understand, respect, and welcome cultural diversity in the workplace and learn how these differences can be used to build better relationships and more comprehensive, effective teams.
The art of successful negotiation involves an attempt by two parties to achieve a mutually acceptable solution. Participants learn what steps (from preparation to closing a deal) to take in order to reach such a result. This workshop provides a chance for participants to raise negotiation self-awareness with a specific focus on communication style, conflict resolution and cross-cultural competence. Additionally negotiation case studies particular to your industry as well as video analysis are used.
Half of all the jobs we know today will disappear in 20 years, due to automatization. Meanwhile, new jobs are created and most of them requires some kind of tech knowledge. The lesson? Leaders must embrace digital thinking and learn to navigate efficiently in a tech extensive environment.
Involving and making employees part of a change is the key factor in achieving success. Leaders in the organization need to clearly understand who are the actors involved and to be able to act and determine the change in an effective way. People and organizations who are the most successful predict and prepare for change—even creating change. During this training employees will learn each step about the planning, preparation and implementation stages of a change to allow organizations to accept and implement changes.
COACHING & FEEDBACK
Good managers must be good coaches who know how to encourage staff to raise their performance at work, improve their knowledge, and realize their full potential. This class takes a look at how managers can set staff goals, encourage their people to achieve higher standards, and how to discuss strengths and weaknesses. Role plays are used to improve this very delicate yet important manager tool
LEADERSHIP & MANAGEMENT METHODS
This training is designed for new managers, experienced managers, and/or high potentials who need time to step back and look at how they manage and lead. This multi-day seminar can be customized to cover the topics your people need most. Content includes leadership, communication, coaching and feedback, time management, conflict resolution, negotiation, leading teams, delegation, managing meetings and much more.
PERFORMANCE APPRAISAL DIALOGUE
This course helps managers to conduct performance appraisals properly and form an objective view of staff members’ past performance. This highly interactive course presents useful tools and current best-practices in both preparing for and leading effective Performance Appraisal meetings. Furthermore, you will be well equipped to encourage better staff performance as well as to enable and assist the interviewee to take on greater responsibility in the future. Participants will have an opportunity to prepare for and practice delivering a Performance Appraisal plus receive feedback from their peers and instructor on specific ways to improve.
Delegation is an essential element of any manager’s job. Used effectively, it provides real benefits for everyone involved. This training is designed to help the managers achieve the best possible results of each delegation they make. It covers every aspect of this process from deciding and prioritizing which tasks to delegate and choosing the right person for the job, to recognizing and overcoming barriers and anticipating risks. Practical advice on how to motivate and develop staff, build loyalty and give and receive feedback will increase participants’ confidence and help them to become a skilled delegator.
LEADING EFFECTIVE MEETINGS
Thousands of meetings are held worldwide every day. Whether you are attending as a participant or as the chairperson, you can improve your handling of meetings so that they run more efficiently and effectively. This training offers practical advice on all aspects of holding formal and informal meetings. Information is included on planning and preparing an agenda, choosing a venue and arranging seating, keeping on schedule and closing a meeting.
New challenges or times of crisis can be considered as opportunities or threats depending on how we relate to them. Never has the pressure been so great and it occurs because of different reasons: competition, as many new ideas, more competitors, appear on the market; cost because customers are demanding lower prices; maintenance services, as customers also want quality after-sales service, often free of charge; the pressure of time, as thriving technologies, make everything from telecommunication to manufacturing cycles take place in shorter intervals; the lack of resources since the nature is sometimes limited; technology is progressing and the digital world is already here.
STRATEGY & EXECUTION
The Strategic Planning and Execution course helps an organization focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. The process is strategic because it involves preparing the best way to respond to the circumstances of the organization's environment, whether or not its circumstances are known in advance. Being strategic, also, means being clear about the organization's objectives, being aware of the organization's resources, and incorporating both into being consciously responsive to a dynamic environment.
HIGH PERFORMANCE TEAMS
Working well with teams, whether as leader or participant of a team, is an essential part of an organization’s success. Teamworking is rapidly becoming the preferred practice in organizations instead of traditional hierarchical methods. This training focuses on team dynamics, team communication, establishing trust between individuals within a team, and maximizing the performance of that team. Team building theory is reinforced through engaging, experiential activities designed to simulate what is going on at the work place. Highly interactive, this training is also extremely fun for the participants.